LuckyNova Casino Terms and Conditions
These Terms and Conditions describe the rules that apply when you use LuckyNova’s online casino and sportsbook services in Canada. They explain the relationship between us and our users, set out your basic obligations when using the platform, and describe how we manage accounts, payments, promotions, disputes and updates to these terms. By registering an account or placing a bet, you agree to comply with these terms and any additional conditions published on the site.
Account responsibilities
Account holders are responsible for keeping login details secure and for all activity that occurs under their account. You must provide accurate personal information, notify us of any unauthorised access, and update your details if they change. We may ask you to verify your identity at any time - typically by providing government ID, proof of address or payment method documents - and we may suspend account activity until verification is complete.
Eligibility requirements
To open and use an account you must meet the minimum legal age for gambling in your province and be physically located in a jurisdiction where our services are permitted. Only one account per person, household or shared device is allowed unless we expressly permit otherwise. We reserve the right to refuse registration to anyone who does not meet these eligibility requirements.
Acceptable platform use
Users must not use the platform for fraudulent or illegal activity, attempt to manipulate games or betting markets, or operate multiple accounts to exploit promotions. Any behaviour we deem abusive - including chargebacks, collusion, or use of unauthorised automated tools - may result in account restriction, forfeiture of winnings and closure of the account.
General bonus and promotion rules
All bonuses, free spins and promotional offers are subject to specific terms published with each promotion. These terms may include eligibility, wagering requirements, game restrictions, expiry dates and maximum bet limits during play with bonus funds. Unless stated otherwise, only one promotion may be active at a time and we may withhold or reclaim bonuses if we suspect abuse or irregular play.
Deposits and withdrawals
Payment methods, minimum and maximum limits, processing times and any fees are described in the cashier section of the site. Withdrawals may be subject to identity checks, source-of-funds verification and compliance reviews before funds are released. We may apply temporary holds to large or irregular transactions while checks are completed. If you notice an error with a deposit or withdrawal, contact our support team immediately.
Verification
Verification is required to complete withdrawals and to maintain account security. Documents provided for verification are processed according to our privacy policy and in line with anti-money laundering obligations.
Dispute resolution
If you have a dispute, please contact our support team at [email protected] with full details. We aim to resolve most issues promptly. If a matter cannot be resolved through normal support channels, it will be escalated within our complaints process. Further escalation or binding resolution methods will be set out in your account agreement.
Updates to terms and conditions
We may update these Terms and Conditions from time to time. Material changes will be posted on the site and, where appropriate, communicated to account holders. Continued use of the platform after changes are posted indicates acceptance of the updated terms. For any questions about these terms, contact [email protected].