Privacy and Data Policy

This Privacy Policy explains how LuckyNova collects, uses, stores and protects the personal information you provide when you use our online casino and sportsbook services in Canada. We value your privacy and set out below what information we gather, why we need it, who we may share it with, and how you can manage your data.

Types of Data We Collect

We collect information that is necessary to operate your account, process payments, and provide our services. Collection may occur when you register, deposit, place bets, contact support, or otherwise use our site.

Personal Data

Personal data includes name, date of birth, postal address, email address, telephone number, identification documents provided for account verification, and any other information you supply to verify your identity or eligibility.

Technical Data

Technical data includes IP address, device identifiers, browser type and version, operating system, device settings, and connection data. This information helps us secure accounts, prevent fraud, and optimise the site for mobile and desktop use.

Transactional Data

Transactional data covers deposit and withdrawal records, payment method details as required by our payment partners, bet history, game play history, wins and losses, and loyalty or reward activity. We keep this information to manage your account and comply with financial record-keeping obligations.

How We Use Your Information

We use your data to create and manage your account, process transactions, provide customer support, detect and prevent fraud, carry out KYC checks when required, and send service-related communications. We may also use anonymized or aggregated data for reporting and product improvement.

Data Protection Practices

We protect your information using industry-standard security measures including encrypted connections, access controls, and secure storage. Access to personal data is limited to authorised staff and service providers who need it to perform their duties. We also maintain procedures to detect and respond to security incidents.

Cookies and Tracking Technologies

We use cookies and similar technologies to remember your preferences, keep you logged in, secure your session, and analyse site usage. Some cookies are essential for account and payment functionality; others support analytics or targeted content. You can manage cookie settings through your browser, though disabling certain cookies may affect site features.

Information Sharing and Third Parties

We may share data with payment processors, identity verification services, fraud prevention providers, game and platform partners, and analytics vendors. We require these third parties to handle data in accordance with applicable privacy standards. We do not sell personal information to third parties.

User Rights

Canadian users have rights to access, correct, or request deletion of personal data where applicable. You may also object to certain processing or request restriction of processing in some circumstances. To exercise your rights, contact us using the details below. We will respond in accordance with applicable law.

Access, Correction and Deletion

To view, update or remove your personal information, sign in to your account or contact support. We may need to verify your identity before making changes. Certain records may be retained where required for legal, regulatory, or legitimate business purposes.

Privacy Policy Updates

We may update this policy from time to time to reflect changes in our practices. Material changes will be posted on the site with an updated effective date. Continued use of our services after changes are posted constitutes acceptance of the revised policy.

If you have questions or wish to contact our privacy team, email [email protected].