Contact Us
Our support team is ready to assist with questions, account-related issues, technical concerns or general feedback. Contact us for help with account verification, withdrawals, login problems or promo queries. We respond quickly by email and phone, and live chat is available for fast troubleshooting. Support is provided in English and French where possible, and we’ll guide you step by step to resolve any issue.
| Department | Contact |
|---|---|
| Customer support | [email protected] - live chat (24/7), email replies within a few hours |
| General enquiries | [email protected] - billing, account verification and corporate queries |
| Affiliate enquiries | [email protected] - partner programme and tracking support |
| Phone | +1 416 358 4721 - direct line for urgent account matters |
| Working hours | Mon-Fri, 09:00-18:00 ET - emails monitored outside these hours |
Email Support
Email is the preferred way to reach us for detailed requests, account-related issues, or any situation that needs explanations or supporting documents. Please send your message to [email protected] with a clear subject line and current contact details. Including your account ID and relevant attachments helps us review your case faster and reduces delays in our response. We aim to reply promptly.
Submit your enquiry
Response Time
Our support team aims to respond promptly to all inquiries. Most requests are answered within one business day. If your case is more complex - for example, requiring account verification or payment checks - it may take longer depending on the issue and any third-party processes involved. We’ll keep you updated until it’s resolved.
Feedback
Tell us what you think. Share feedback, suggestions or ideas to improve the site - we read every message and use your input to refine features, promotions and support. Send comments via our help centre or the in-site feedback form; submissions are reviewed regularly and changes are made where they improve the user experience. Thanks for helping us do better.