Responsible Gambling

At LuckyNova we take responsible gambling seriously. We want play to be safe and controlled, so we provide clear tools and guidance to help you set limits, recognise risky patterns, and get support when you need it. Our approach focuses on player protection, practical controls, and easy access to help across Canada.

Player protection principles

We aim to prevent harm by making safe play simple. That means offering transparent account controls, clear information about how to use limits, and prompt support when concerns arise. We also monitor activity for signs of risk and may intervene to protect players’ welfare.

Activity-control tools

Account limits

You can set deposit, loss, and wager limits on your account. Limits can be applied daily, weekly, or monthly and are designed to help you stick to a budget. Reducing limits takes effect immediately; increasing a limit may require a waiting period for your protection.

Session controls

Session tools include time reminders and automatic log-outs. Use these controls to manage how long you play and to receive alerts when a session reaches a set time.

Reality checks

Reality checks provide periodic summaries of session length and net spend. These are optional and can be switched on or off from your account settings.

Deposit limits

Deposit limits let you control how much you add to your account. Typical settings include minimum and maximum ranges such as CA$10 - CA$500 per deposit and daily or weekly caps. You can change or remove limits in your account, subject to any mandatory cooling-off periods.

Loss limits

Loss limits restrict the total amount you can lose over a chosen period. Setting a loss limit helps keep play balanced and prevents chasing losses. Limits can be set as daily, weekly, or monthly maximums and are enforced by our system.

Time limits and account breaks

Time limits control playing duration per session or per day. For longer breaks, you can choose an account break or cooling-off period from 24 hours up to several weeks. These options temporarily block access to wagering and deposits.

Self-exclusion

If you need a longer pause, self-exclusion blocks your access for a defined period or permanently. During self-exclusion we close your account to play and deposits. If you choose this option and later want to return, you must go through our reactivation process, which includes verification and a review period.

Signs of problematic behaviour

Watch for warning signals such as playing for longer than intended, borrowing money to play, repeated loss-chasing, changes in mood tied to play, or neglecting work or family responsibilities. If you notice these signs in yourself or someone you care about, consider using limits or seeking support.

Tips for maintaining control

Set realistic budgets, use deposit and loss limits, take regular breaks, avoid gambling under stress or after drinking, and use session reminders. Keep separate payment methods for everyday bills and for entertainment to reduce impulse spending.

Professional help and support organisations

If you need more support, reach out to local or provincial services. Options in Canada include ConnexOntario and the Centre for Addiction and Mental Health (CAMH), as well as Gamblers Anonymous chapters in many regions. You can also contact our support team at [email protected] for help activating tools or for guidance on next steps.